If you have purchased a system from us, you would like to set up the remote viewing from a remote PC or a smart phone. There is an instruction of network setup below.
In case you need us to assist the setup, you would download remote access software Teamviewer by www.teamviewer.com, then pay the service through a credit card, we will arrange a time for you. The service is about 30 to 45 minutes, based on hours if over that.
CCTV System Remote Viewing Setup
Nearly all DVRs and NVRs come with remote viewing feature. Here is the instruction to set up remote viewing on smart phones.
 Configure Network on DVR
The first step is to find the gateway then make up an IP for the DVR or NVR. Usually the gateway is the router login IP. For a large network, you would need to discuss to your network administrator.
If you do not know your gateway, you would be able to find the gateway by other means. Search Google with keyword ' how to find gateway address' then you will get 65 million web pages about this question. Here is one of link. http://www.noip.com/support/knowledgebase/finding-your-default-gateway/
In New Zealand, popularly, Vodafone devices use gate way 192.168.1.1. Telecom uses gateway of 192.168.1.254. This gateway refers to your local network gateway.
The default IP address of AVTECH DVR is 192.168.1.10. We usually change it to 192.168.1.70 or something else according to your gateway.
The default IP address of HIKVISION DVR is 184.108.40.206. We need to change it to match the gateway. 'match' means the first 3 group numbers need to be same. The last group number needs to be different.
To configure the network setting on the DVR, you need to bring up the network setting interface. For AVTECH DVRs, MENU - Advance Configuration - Network is the way to be there.
Edit the IP and gateway as discussed above.
The default port is 80. Usually we change it to something else i.e. 7070. AVTECH DVRs only have one port. HIKVISION and digiview DVRs and NVRs have 3 ports. You will need to do port forwarding in the next step.
To do network setup of DVRs, you can also use software or IE browser to complete the configuration by login to the DVR. AVTECH system software is video viewer on windows OS.
 Port Forwarding
Port forwarding on a router is an important step also a challenging task for some people. There are hundreds of modem routers available on the market. www.portforward.com is a dominate website that guides people to do the port forwarding.
Remember you are going to open the port (ie 7070) forwarding to the DVR IP internally and externally.
There is millions of web pages available talking about port forwarding from Google search. For example, http://www.dipolnet.com/how_to_forward_router_ports_to_view_online_video_from_a_dvr__bib516.htm is one of them.
For AVTECH DVRs, you need to do only one port forwarding. For HIKVISION DVRs, you need to do 2 or 3 ports forwarding.
Recently there is new technology (uPnP) available by automatically forwarding through Mac address. End users do not need to do port forwarding. We will not discuss this in this instruction.
Please refer to www.portforward.com for your router.
you may use http://www.canyouseeme.org to check if the port is open.
DDNS stands for dynamics DNS. DNS means domain name server.
If your broadband is on static IP address, you would not need to set up the DDNS for your system. So you can skip this step. When your broadband is on dynamic IP, you would need to set up a DDNS either on the router or on the DVR.
Usually we set up an account with www.dyndns.com. Then enter username, password and hostname to the DDNS session of a router or a DVR. The hostname will replace the IP as the actual IP is dynamic.
New models of AVTECH DVRs come with eagleeyes DDNS free account. It is quite handy and easy. When you get into the DDNS session by MENU - Advanced Configuration - Network, you will enter a hostname you like, and your email address. The setup can be completed in less than 2 minutes.
www.whatismyipaddress.com is a webpage to show your WAN IP address.
 Setup Smart Phone
Download the application on the smart phone. You may need to have the password of your phone ready. Usually we set up one local and one remote links on the phone.
For AVTECH systems, Eagle Eyes Lite is the app. Your DVR IP is the local IP. Your WAN IP is the remote IP. Alternatively you would use the hostname of DDNS as the IP.
This instruction is to bring some concepts of setup to you. You would need to read guides from links provided in order to set up your system viewing remotely.
Remote Viewing Setup Service
- Product Code: IN15NW
- Availability: 10